Impressions are formed in split seconds which can bias how people perceive you. William Shakespeare once said, “All the world’s a stage, and all men and women merely players”. If indeed the world’s a stage some 400 years ago, it is even truer today in the age of social media and 24/7 media cycle. This implies that professionals and consultants must constantly project a good image that communicates credibility, trustworthiness, and competence.

This course will show you how your looks, speech and action will affect your audience subconsciously. You will learn to decode biases in speakers and identify the (in)sincerity of communication in different contexts. We will provide storytelling techniques and a framework of how to use body language, gestures, and supporting props to quickly create rapport with your audience.

Designed for professionals, this one-day immersive course will broaden your understanding of interpersonal communication skills and help you to create lasting impressions.

This course includes the following 4 sessions:

Understanding the dramaturgical perspective of social life

Importance of first impressions

Creating & managing positive impressions in the modern age

Heuristics & emotions in decision-making

Identifying the (in)sincerity of communication

Linguistic features signalling deception

Deciphering body language & gestures

Supporting cues including attire & props

How to be trustworthy

Neuroscience of trust

Untangling the concepts of trust, trustworthiness, expertise & credibility

Creating & maintaining cues of trustworthiness, and what we can(not) learn from politicians

Create rapport before you consult

What is rapport? How to develop rapport quickly?

Using storytelling to create rapport during presentations & face-to-face interactions

Pre-empting & overcoming objections

This course will be delivered online by our expert team.

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