IMPRESSION MANAGEMENT FOR PROFESSIONALS AND CONSULTANTS
Impressions are formed in split seconds which can bias how people perceive you. William Shakespeare once said, “All the world’s a stage, and all men and women merely players”. If indeed the world’s a stage some 400 years ago, it is even truer today in the age of social media and 24/7 media cycle. This implies that professionals and consultants must constantly project a good image that communicates credibility, trustworthiness, and competence.
This course will show you how your looks, speech and action will affect your audience subconsciously. You will learn to decode biases in speakers and identify the (in)sincerity of communication in different contexts. We will provide storytelling techniques and a framework of how to use body language, gestures, and supporting props to quickly create rapport with your audience.
Designed for professionals, this one-day immersive course will broaden your understanding of interpersonal communication skills and help you to create lasting impressions.
This course includes the following 4 sessions:
Understanding the dramaturgical perspective of social life
Importance of first impressions
Creating & managing positive impressions in the modern age
Heuristics & emotions in decision-making
Identifying the (in)sincerity of communication
Linguistic features signalling deception
Deciphering body language & gestures
Supporting cues including attire & props
How to be trustworthy
Neuroscience of trust
Untangling the concepts of trust, trustworthiness, expertise & credibility
Creating & maintaining cues of trustworthiness, and what we can(not) learn from politicians
Create rapport before you consult
What is rapport? How to develop rapport quickly?
Using storytelling to create rapport during presentations & face-to-face interactions
Pre-empting & overcoming objections
This course will be delivered online by our expert team.